Policy and Procedure
General Information: This website is intended for individuals who are interested in purchasing products for the purpose of resale. We do not sell to the PUBLIC. Only buyers will have access to the site and view products. All prices are wholesale and in Canadian Funds.
New Customers: To view products online, please register online by completing all the requested information. Registration approval may take up to 5 business days and login information will be sent by return email.
To visit our showroom, please bring proof of business and an account will be setup for you.
How to purchase: Our products can be purchased by visiting our Cash&Carry showroom located in Toronto, visiting us at the trade show or by placing an order. Orders can be placed by using the online shopping cart, email or fax. We no longer take phone orders. Our minimum purchase requirement is $150 in Canada and $300 internationally.
Online / Email / Fax Orders: When you submit your order, it typically takes 1-3 business days for your order to be ready. You will be issued a finalized invoice with shipping and sales tax added and be contacted for payment options.
Items sold by weight ($/g) can have a slightly different unit price than indicated on the website due to actual product being weight when final invoice is issued.
Custom order: We can have almost anything made. If you require a large quantity of a piece of jewellery, we will gladfully produce it for you. A deposit will be required.
Payment: We accept Visa, MasterCard, interact, cash, e-transfer and bank wire.
Shipping & Handling: We ship using Canada Post Express (insured) and charge $10-$20 for most orders within Canada. Weight and size of the package determine the cost of shipping and can only be determined once the order is finalized. Products can also be shipped by Canada Post Priority, UPS, FedEx or DHL at an additional charge.
We also ship internationally. Please check the courier’s website for approximate shipping cost. Custom border fees are the responsibility of the buyer. Please ensure you are aware of all border fees before placing the order.
Exchange & Credit: Exchange or credit will be issued to merchandise that has visible manufacture defect and is reported in writing within 7 business days of receiving the shipment. Date of receiving the shipment is determined by the delivery date of the courier for orders or date of sale at the showroom location. Merchandise must be returned in its original condition and packaging to receive replacement or credit. All other returns will not be accepted or be accepted at the discretion of management with a minimum of 10% restocking fee.
No exchange or credit on custom orders unless the merchandise has visible manufacture defect.